Chasing unpaid rent automatically

Allotmin can email members who owe money on the current billing year. Reminders are sent on a schedule you set and stop when the member pays.

Reminders are the only email Allotmin sends automatically. They are off until you turn them on.

To set up reminders, go to Rent & Payments → Reminders.

Reminder settings

• First reminder: the number of days after the rent due date that the first reminder is sent.
• Repeat every: the number of days between reminders. Enter 0 to send one reminder only.
• Maximum reminders: the total number of reminders sent to each member.
• Send as: the sender profile the reminder is sent from.
• Subject and message: the text of the email. You can insert details such as the member's name, the amount outstanding, the invoice total, an itemised breakdown, the due date and the number of days overdue.

Preview who will be emailed

The Reminders page lists the members who would be emailed. For members who would not be emailed, it shows the reason, such as no email address, maximum reminders already sent, or first reminder not yet due.

The preview uses the same rules as the automatic send.

Note: Check the preview before you turn reminders on.

Who is sent a reminder

A reminder is sent to a member only if they:

• owe money on the current billing year
• have an email address
• have not reached the maximum number of reminders

Members who pay in full are no longer sent reminders. Arrears from previous billing years are not chased.

Send reminders manually

To send reminders immediately, select Send now. Manual and automatic reminders share the same count, so a member sent a reminder manually is not sent another the next day.

Reminder history

Each reminder is recorded in the member's correspondence log as an automatic reminder.